Placing an order with us is easy! Just browse through our collections and add the items to your shopping cart by clicking the green ‘Add to Cart’strong>button on the product page.
Adding items to the shopping cart without completing the purchasing process does not constitute a reservation. The price and availability of the products stored in the cart are subject to changes. You'll find the most recent price of each product in the cart.
Once you add items to your card it will automatically show you the checkout button on the right side of your items. If you are done shopping and are ready for payment, just click the green checkout button. If you want to add more items to your cart, then just go back to our collections page by clicking the back button or by clicking the top bar menu.
Once you have added all the items you want to buy to the cart, the next step will be to process the order by filling your personal information and make the payment. To do so, you must follow the steps of the purchasing process, filling out or verifying the information requested in each step. Additionally, during the purchasing process, you will be able to check the details of your order and add a disccount coupon (if available) before making your payment.
If you have any questions during the purchase process, contact our Customer Service Department to help you complete your order.
Shortly after authorising the payment you will receive an email with the order number. From this moment on, you will receive automatic tracking updates via your registered email address. All orders will be subject to the availability of the products. When there are difficulties in the supply of products or there are no items in stock, we will send the rest of the items or cancel them in the case of an order with a single item. We will reimburse you for any amount that you may have paid.
We accept cancellation of orders, given that we receive your request within 6 hours after placing it. Please send us an email letting us know the reason why you wish to cancel your order.
Bear in mind that for banks to process a refund, it might take up to 48 hours to reflect on your bank account and it is officially posted. If you check your bank account and contact your credit card company without having received the refund, please contact us by submitting a ticket on our website.
You can make modifications, but only for the same item/reference, by colour and/or size, provided that it does not exceed the initial amount and the items are available.
If you need to change the delivery address, we suggest you contact our Customer Service Department in the “Contact” section as soon as possible. We wish to inform you that any change of address after sending the order can cause a delay in delivery of at least 48 hours (business days).
If you need the purchase invoice, please contact our Customer Service Department in the “Contact” section requesting your invoice.